What is an L shaped bar and what is J shaped bar? 

The L shaped bar has the corner on the RIGHT as you’re looking AT the item, the J shaped bar has the corner on the LEFT as you’re looking AT the item.

How long does delivery take?

Small, personalised items are usually dispatched within 3 working days via Royal Mail.

With large items, including furniture and bars, we always advise they can take up to 28 days. However, this is a guide and it’s almost always a lot sooner.

We will be in contact with you and advise a delivery date.

If you need it urgently please feel free to email us on info@customwoodcompany.com and we can advise if we are in your area sooner.

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Are items delivered assembled?

Yes, everything is delivered by our team of dedicated drivers all fully assembled. If you need to do anything we will advise you beforehand.

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Do I need to be in for delivery?

Ideally, yes. However, if you are happy for us to leave you item in a safe place please let us know us via email to info@customwoodcompany.com and advise us where to leave your it. Please note, if you do this we are not responsible for the item once it’s left at your property.

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How wide is a bar top?

The bar top is 23cm wide

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Can I have items in a different size to what is advertised?

Of course. The items we advertise on our website are our standard size products. We can make a range of items to suit you so, if you need something bespoke just drop us an email to info@customwoodcompany.com

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I don’t like it, can I return it?

Most certainly. We do advise customers to check their items upon delivery before they sign for it but we understand people change their minds. However, you will be responsible for your return costs. Drop us an email within 14 days of receiving your item if you wish to return it. Please note – bespoke items with custom sizing and items with bespoke logos are exempt from return.

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